VĀLANT FREQUENTLY ASKED QUESTIONS
Q1. What are the Vālant EMR’s hardware specifications and software requirements?
ALL USERS: Broadband (High-Speed) Internet connection: 1.5 Mbps or faster. A minimum throughput (actual upload and download speed) of 300 kbps PER USER is required.
NOTE: Actual throughput is often much lower than the advertised connection speed.
PC USERS: X86 or x64 (64-bit mode support for IE v9 only) 1.6 gigahertz (GHz) processor or higher with a minimum of 1GB of RAM.
MAC (INTEL-BASED) USERS: Intel Core Duo 1.83 gigahertz (GHz) or higher.
iPAD (MOBILE NOTES ONLY) USERS: To fully utilize the voice recognition capabilities of Vālant Mobile Notes, we recommend an iPad 3 or newer.
PC USERS: Windows PCs running Windows XP Professional SP3 or higher. Windows Vista Business SP2 or higher. Windows Vista Enterprise SP2 or higher. Windows Vista Ultimate SP2 or higher. Windows7 Professional SP1 or higher. Windows 7 Enterprise SP1 or higher. Windows 7 Ultimate SP1 or higher Internet Explorer v8.x or higher. 64-bit mode requires IE v9.x or higher Mozilla Firefox v6.x or higher Google Chrome is not a supported web browser.
Adobe Reader v9.x or higher.
Microsoft Silverlight 5 or higher.
Microsoft Word 2007 or higher. Microsoft Word Starter 2007 does not support macros, therefore it is not supported.
MAC USERS: Macintosh 10.5.7 (Intel-based) or higher.
Mozilla Firefox 6 or higher running in 32-bit. Silverlight will not run on Firefox in 64-bit on a Mac, which is the default setting.
Apple Safari is not a supported web browser.
Adobe Reader v9.x or higher.
Microsoft Silverlight v5 or higher.
Microsoft Word for Mac 2008 or higher. Microsoft Word Starter 2008 does not support macros, therefore it is not supported.
Q2. Who is Vālant Medical Solutions™?
Vālant is a company created by a team of psychiatrists and soft ware developers to improve the quality of life and work of psychiatrists and other mental health care provider s through the innovative use of technology and service.
Q3. What services does Vālant offer?
Vālant offers a completely web-based EMR and practice management system for the modern behavioral healthcare practice. In addition, Vālant has a comprehensive menu of administrative services that can be combined with the Vālant software for a customized, cost effective package.
Q4. Why should I go with Vālant instead of other service providers?
Vālant has the only web-based EMR designed by psychiatrists for psychiatrists. Only Vālant has hosted software backed by a comprehensive array of back office and software support services. The Vālant system is easy to learn, cost-effective, and can be implemented very quickly .
Q5. Can non-psychiatrists use the Vālant EMR?
Yes, other mental healthcare professionals such as psychologists, nurse practitioners, and social workers use the Vālant software and integrated administrative services. The system can be tailored to fit the unique needs of any behavioral healthcare practice.
Q6. How do I sign up for your services?
It is easy to sign up for the Vālant EMR. Just go to our online signup page or call our sales department at 1-888-774-0532, or email us at email@example.com.
Q7. Once I sign up, what is the process?
Soon after signing up, you will receive a welcome email from your personal account manager . The email will provide details for a web-based training session, during which you will learn the basic functions of the Vālant system.
Q8. Will my patient data be secure?
Even more secure than if you kept it in your office. We use best practices at every level of security to ensure that only you have access to your protected information. For more information on our security practices, see HIPAA and Security.
Q9. Are you HIPAA compliant?
Yes, we are 100% HIP AA compliant. Please see our HIPAA and Security page for more information.
Q10. What happens if I retire or change jobs and want to terminate my service?
You would have a choice. We can make all data available to you in the digital format that you would find most useful (i.e. CD-ROM, removable media). Alternatively, for a small fee we can keep and manage your medical records, practice documents and financial data for as long as you would like.